If your business is like most, many of your employees already make use of office telephones, cell phones, voice mail, email, video conferencing as well as instant messaging when communicating to your customers on a daily basis. Business communication comes in a variety of forms. One of the main benefits of using unified communication in your business is that it brings all of these previously mentioned forms of communication together to improve overall communication and efficiency. In addition, unified communications helps businesses customer service through a variety of built-in customer relationship management (CRM) tools like instant messaging integration and web collaboration and conferencing capabilities.
Unified communication enables your business to strengthen overall customer service for your clients by providing your users instant access to customer information, various communication options, user-friendly features and incorporating today’s advanced communication abilities. Your employees are immediately more productive because no matter where they are, they have available access to customer information, resources and are better able to assist without the need to be at a local office desk location.
Telecom911 knows what your business needs and is able to help your company navigate the various options for unified communications and how it can impact your business. Telecom911 not only provides new equipment system installation and new or refurbished equipment, but also provides valuable expertise on helping your business upgrade to the cloud, integrate IP-based options as well as analog devices together at one location or multiple locations. Telecom911 provides a dedicated team to help design and implement the right business communication solution for you.
