BrevAll Technologies Improves Mobile Work Experience for Small to Mid-Sized Businesses
Leading Managed Technology Services Provider Drives Productivity and Employee Satisfaction
NORTH RICHLAND HILLS – December 14, 2023 – BrevAll Technologies, a leading managed technology services provider (MTSP), announced today new solutions to enhance the mobile work experience for small to mid-sized businesses (SMBs). As remote and hybrid work environments have become the norm, SMBs must provide employees with robust communication and collaboration capabilities. Advanced technology solutions for mobile employees have shifted from “nice-to-have” to “absolute necessity.” By improving mobile communication capabilities, BrevAll Technologies is empowering SMBs to increase their employees’ productivity, foster collaboration, and ultimately, drive client satisfaction.
Every business is looking for ways to increase efficiency as they grow. One of the first ways to achieve that is to ensure that an organization’s unified communications system provides employees with access to whichever form of instant messaging/SMS texting capabilities is necessary to reach clients/coworkers on the fly. For example, suppose a real estate agency needs to coordinate open house schedules and gather real-time feedback from both agents and brokers simultaneously. In that case, their underlying phone system needs to equip them with group messaging capabilities that integrate IMs/SMS texts into a single thread of conversation. Mobile messaging is integral to teams that need to collaborate quickly and seamlessly.
Optimizing call routing is another simple yet effective way to boost productivity. For example, if staff are not available at their desk, every voice/VoIP system needs to automatically redirect calls so they go to the right person, without sending clients on an “out-of-office” scavenger hunt. Autoresponders should be redundant, not a requirement for clients to reach an organization. For example, a home healthcare provider might have clients who cannot afford to waste time being rerouted from one person to the next, over and over, especially if they have a time-sensitive health issue. Automated call routing can permanently fix this type of problem, so patients are not shuffled around from office staff to field nurses to voicemail. Intelligent call routing is especially vital in these industries and can boost productivity for remote teams in any field.
AI applications are also incorporated into the technology which can listen to conversations, analyze interactions, and suggest improvement solutions based on real client conversations. This application helps SMBs improve customer experience.
“Flexible mobile capabilities are crucial for SMBs in today’s work environment,” said Paul Enloe, CEO at BrevAll Technologies. “Our solutions enable seamless communication, effective collaboration, and complete access to business tools regardless of location. This allows our clients to improve productivity and drive their business forward.”
As the workforce grows more mobile, businesses must provide tools to connect and collaborate from anywhere. BrevAll Technologies tailors solutions to equip SMBs with the mobile capabilities needed for success today and growth tomorrow.
ABOUT BREVALL TECHNOLOGIES
BrevAll Technologies, Inc. is a 31-year-old, North Richland Hills, Texas-based technology firm focused on Cybersecurity, Dark Web Monitoring, Managed IT Services, and Voice over IP Cloud Solutions.
Call us Toll-Free at 800.838.0911 to learn more or visit http://www.brevall.com.
