| Master Services Agreement |
General terms and conditions are applicable to all Provider products and services. |
| Service Attachment for Managed Services |
Core managed services include monitoring, remote management, and a help desk. |
| Service Attachment for Managed Video Surveillance |
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| Service Attachment for Managed Compliance Services |
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| Service Attachment for Voice-Over Internet Protocol |
Managed unified communication services including voice-over IP. |
| Service Attachment for Managed Security Services |
Advanced cyber-security services including SOC and SIEM. |
| Service Attachment for Cloud and Hosting Services |
Cloud and hosting services including Microsoft 365. |
| Service Attachment for Backup and Disaster Recovery Services |
Managed backup and disaster recovery services. |
| Service Attachment for Penetration Testing Services |
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| Service Attachment for Managed Access Control Services |
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| Schedule of Services |
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| Data Processing Agreement |
Data security and privacy agreement including statutorily required terms. |
| Service Level Objectives |
Targeted response times by tier of severity. |
| Schedule of Third-Party Services |
Notice of third-party service providers and waiver of claims. |
