July 07, 2025
You've probably heard the phrase: You get what you pay for. This is especially true when it comes to IT services.
At first glance, a low-cost managed IT service plan might look appealing — with reduced monthly fees, basic support, and maybe a few cybersecurity features included. However, a closer look often reveals hidden expenses, overlooked exclusions, and inadequate coverage that can end up costing your business significantly more over time.
After years of evaluating IT contracts for small businesses, we've identified recurring issues. Here are five common ways that "budget" MSPs cut corners — and how these shortcuts can lead to expensive problems for business owners.
1. Insufficient or Missing Cybersecurity Measures
Basic antivirus software alone does NOT constitute adequate cybersecurity.
Yet, many budget IT providers install only this minimal protection and stop there. They often omit essential safeguards such as two-factor authentication, advanced endpoint detection, employee cybersecurity training, and backup defenses in case of breaches.
Why is this critical? Cyber insurance companies now require robust cybersecurity protocols before issuing policies, and lacking these can result in denied claims following an attack.
We've witnessed businesses suffer tens of thousands in losses because their MSP failed to implement the cybersecurity their insurance demanded. This isn't just poor IT support — it's negligence.
2. Incomplete Backup Solutions That Risk Your Data
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace automatically back up all their data.
In reality, these services offer only basic backup features and are not designed for comprehensive disaster recovery or long-term data retention.
Lower-cost or inexperienced IT providers frequently neglect backups for cloud applications, CRMs, and other third-party platforms, leaving vital data vulnerable. Even more concerning, many do not provide immutable backups, which are increasingly required by cyber insurance policies.
Think your backups are sufficient? Ask your current provider exactly what data is protected — and what isn't.
3. Unexpected Charges for On-Site or After-Hours Support
Here's a common bait-and-switch: advertise a low monthly fee, then bill extra whenever you require support outside regular business hours or need an in-person visit.
We believe in transparent, flat-rate pricing. Yet many providers exclude on-site visits, after-hours assistance, and emergency support from their base plans so they can add surprise fees later.
The outcome? You hesitate to call for help, and your team delays reporting issues — which only increases costly downtime.
4. Lack of Support for Vendors and Third-Party Devices
If you experience problems with your phones, Internet, or security cameras, some IT providers will simply say, "That's not our responsibility."
They may even charge hourly fees just to communicate with your other vendors. And if a device like your printer isn't on their "approved" list, they might refuse assistance altogether.
We offer comprehensive vendor coordination and network support for all technology that impacts your business, because issues can stem from multiple sources.
5. Underqualified Technicians and No Dedicated Account Management
A major warning sign is a "one-person operation" or a company relying on entry-level contractors without a strategic support plan.
Budget MSPs might provide reactive help, but lack proactive guidance.
What you should expect includes:
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A dedicated account manager who collaborates with you to develop a clear technology roadmap
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Regular proactive assessments of your cybersecurity, compliance, and backup status
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Budget planning and upgrade strategy
● A trusted advisor, not just a helpdesk ticket responder
Final Takeaway: If It Sounds Too Good to Be True, It Probably Is.
Most small businesses don't realize their IT protections are insufficient until disaster strikes — whether it's a ransomware attack, server failure, or a hefty compliance penalty.
By then, it's often too late.
If you want IT services that truly safeguard your business, you must look beyond the monthly cost. Ask tough questions, demand clear answers, and avoid contracts that leave you vulnerable.
If you're curious about what your current IT contract might be missing, let us review your network. We'll evaluate your existing IT setup at no cost, explain any gaps in plain language, and provide honest advice on how to strengthen your defenses.
Click here or call us at 817-589-0808 to schedule your FREE 15-Minute Discovery Call.
